Privacy policy

Uniqmag Privacy Policy

Last Updated: July 15, 2026

Uniqmag (“Uniqmag,” “we,” “our,” or “us”) designs and sells high-performance keyboards, accessories, and related products.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with our products and services (collectively, the “Services”).

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

Contact Information

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address.

Order and Payment Information

This may include:

  • Products purchased;

  • Order and transaction history;

  • Order value, discounts, refunds, and returns;

  • Billing and payment status;

  • Payment method and limited payment-related information.

Payments are processed securely by third-party payment providers, such as Shopify Payments, PayPal, Stripe, or other available payment processors. We do not directly store your complete payment card number or card security code.

Account Information

If you create an account, we may collect:

  • Username and login credentials;

  • Saved addresses;

  • Order preferences;

  • Account settings and purchase history.

Passwords are stored using security protections provided by our commerce platform and service providers. We do not have access to your password in plain-text form.

Shipping, Return, and Warranty Information

This may include:

  • Shipping and delivery information;

  • Tracking numbers and delivery status;

  • Return and refund requests;

  • Product serial numbers;

  • Warranty registration and warranty records;

  • Repair and replacement requests;

  • Photos, videos, or other evidence submitted in connection with a product issue.

Device and Usage Information

When you use our website, we and our service providers may automatically collect:

  • IP address;

  • Browser type;

  • Device type and operating system;

  • Device identifiers;

  • Referring pages;

  • Pages viewed and links clicked;

  • Date, time, and duration of visits;

  • Shopping cart and checkout activity;

  • General location inferred from your IP address.

Communications

We may collect information you provide when you:

  • Contact our customer support team;

  • Submit an inquiry or warranty claim;

  • Leave a review or provide feedback;

  • Communicate with us by email, website form, social media, or other channels.

Cookies and Similar Technologies

We use cookies, pixels, tags, software development kits, and similar technologies to operate our website, remember your preferences, analyze website performance, prevent fraud, and—where permitted—provide personalized advertising.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or submit a form;

  • Automatically through cookies and similar technologies when you use our website;

  • From service providers, including Shopify, payment processors, shipping carriers, analytics providers, and advertising partners;

  • From social media platforms or other third parties when you interact with our content or advertisements.

3. How We Use Personal Information

We may use your personal information for the following purposes.

Processing and Delivering Orders

We use personal information to:

  • Process payments and purchases;

  • Confirm and fulfill orders;

  • Arrange shipping and delivery;

  • Provide delivery updates;

  • Process cancellations, returns, refunds, and exchanges.

Customer Support and After-Sales Service

We use personal information to:

  • Respond to questions and requests;

  • Provide technical and customer support;

  • Process warranty claims;

  • Arrange repairs or replacements;

  • Resolve complaints and product issues.

Improving Our Products and Services

We may use personal information to:

  • Analyze customer feedback;

  • Understand how customers use our website;

  • Improve our keyboards, accessories, website, and customer experience;

  • Develop new products, features, and services;

  • Conduct internal reporting and business analysis.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send product news, promotional emails, and special offers;

  • Measure the effectiveness of marketing campaigns;

  • Display relevant advertising on our website or third-party platforms;

  • Create advertising audiences based on website interactions.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or contacting us.

Where consent is required for marketing cookies or advertising technologies, we will request consent through our cookie banner or another appropriate mechanism.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions and payments;

  • Detect and prevent fraudulent or unauthorized activity;

  • Protect our customers, website, systems, and business;

  • Enforce our terms and policies.

Legal and Regulatory Compliance

We may process personal information to:

  • Maintain tax and accounting records;

  • Respond to lawful requests from authorities;

  • Comply with legal, regulatory, and reporting requirements;

  • Establish, exercise, or defend legal claims.

4. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we process personal information under one or more of the following legal bases:

  • Performance of a contract: To process orders, payments, deliveries, returns, refunds, warranties, and customer service requests;

  • Legitimate interests: To operate and improve our business, secure our Services, prevent fraud, and understand website performance, provided that these interests are not overridden by your rights;

  • Consent: For certain marketing communications, advertising cookies, or other processing where consent is legally required;

  • Legal obligations: To comply with tax, accounting, consumer protection, regulatory, and other legal requirements.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

5. How We Disclose Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to provide and improve our Services.

Commerce Platform

We use Shopify to operate our online store, process orders, and provide related ecommerce functionality.

Payment Providers

We may disclose transaction information to payment providers such as Shopify Payments, PayPal, Stripe, banks, and card networks to securely process payments, refunds, and fraud checks.

Shipping and Logistics Providers

We may provide relevant information to shipping carriers, warehouses, customs agents, and logistics providers such as DHL, FedEx, UPS, or other regional carriers to fulfill and deliver orders.

Technology and Service Providers

We may use service providers for:

  • Website hosting and IT support;

  • Email and customer communications;

  • Customer support;

  • Data storage;

  • Website analytics;

  • Advertising and marketing;

  • Fraud detection;

  • Warranty and repair services.

These providers may only process personal information as necessary to perform services for us or as otherwise permitted by law.

Legal and Regulatory Disclosures

We may disclose personal information:

  • When required by law, regulation, court order, or valid legal process;

  • To respond to lawful requests from public authorities;

  • To detect, investigate, or prevent fraud, security incidents, or illegal activity;

  • To protect our legal rights, customers, employees, or the public.

Business Transfers

If Uniqmag is involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of all or part of its business or assets, personal information may be disclosed or transferred as part of that transaction.

6. Sale or Sharing of Personal Information

We do not sell your personal information to third parties in exchange for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Under those definitions, the use of advertising cookies or the disclosure of online identifiers to advertising partners may be considered a sale or sharing of personal information.

Where required by applicable law, you may opt out through the Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar link provided on our website, or by contacting us at support@uniqmagx.com.

We do not knowingly sell or share the personal information of children.

7. Cookies and Analytics

We use the following types of cookies and similar technologies:

  • Strictly necessary cookies: Required for shopping carts, checkout, account login, security, and other essential website functions;

  • Functional cookies: Used to remember your preferences and improve website functionality;

  • Analytics cookies: Used to understand website traffic, customer interactions, and site performance;

  • Advertising cookies: Used, where permitted, to measure campaigns and show relevant advertisements on third-party platforms.

You can manage cookies through our cookie banner or your browser settings. Disabling certain cookies may prevent some website features from working correctly.

Your choices may apply only to the browser and device on which they are made. You may need to update your preferences separately on other browsers or devices.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, warranty, fraud-prevention, and dispute-resolution requirements.

Retention periods may include:

  • Order, transaction, tax, and warranty records: Generally retained for up to seven years, or longer where required by law;

  • Account information: Retained while your account remains active and for a reasonable period afterward, unless you request deletion and no legal exception applies;

  • Customer support and warranty communications: Retained for as long as necessary to resolve the request and maintain appropriate service records;

  • Marketing information: Retained until you unsubscribe, withdraw consent, or request deletion, subject to limited suppression records needed to honor your request;

  • Website and analytics information: Retained according to the settings and retention periods of the relevant analytics or technology provider.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you;

  • Request a copy of your personal information;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information;

  • Restrict or object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of marketing communications;

  • Opt out of the sale, sharing, or use of personal information for targeted advertising where applicable;

  • Request your information in a portable format;

  • Lodge a complaint with an applicable data protection authority;

  • Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

These rights may be subject to legal exceptions. For example, we may need to retain certain transaction information to comply with tax, accounting, fraud-prevention, or legal obligations.

To exercise your rights, contact us at support@uniqmagx.com. We may need to verify your identity before completing your request. Where permitted by law, you may also use an authorized agent to submit a request on your behalf.

10. Marketing Communications

You may opt out of promotional emails at any time by:

Even if you opt out of marketing messages, we may continue to send non-promotional communications relating to your orders, account, payments, warranties, security, or customer service requests.

11. International Data Transfers

Uniqmag operates globally. Your personal information may be transferred to, stored in, or processed in countries or regions where we or our service providers operate, including Hong Kong, the United States, and the European Economic Area.

These countries or regions may have data protection laws that differ from those in your country.

Where required by applicable law, we and our service providers use appropriate safeguards for international transfers, such as contractual protections, recognized transfer mechanisms, or other legally approved safeguards.

12. Data Security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encrypted data transmission using SSL/TLS, access controls, payment security measures, and service-provider security requirements.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our Services are not directed to children under the age of 13 or the minimum legal age applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or request consent before material changes take effect.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle personal information, please contact us:

Email: support@uniqmagx.com